| ““I would like to say that the support Temecula has received from your technical staff has been truly superb. These were very complex tasks and we could not have accomplished them without the expertise of [SIRE Technologies].” Tim Thorson, City of Temecula ”
Regular support hours are Monday through Friday from 6 a.m. to 6 p.m. MST. Email: support@siretechnologies.com
Telephone: (801) 415-0626 SIRE Standard Technical Support Eligibility: All SIRE customers with a current support maintenance agreement.
Hours: 6 AM - 6 PM Mountain Time Monday-Friday except major holidays.
Product Coverage: Full
Response Time: One of our on call support representatives will answer or call you back within 1 hour on critical items and within 8 business hours on non-critical issues.
How to use it:
Call: 801-415-0626 during regular support hours
Email: support@siretechnologies.com
Online: www.siretechnologies.com
SIRE Emergency Agenda Support Eligibility: SIRE customers with an active maintenance agreement for the products list below.
Hours: 6 PM-12 AM Mountain Time Monday-Friday except major holidays.
Product Coverage: Any after hours, “day of meeting” Agenda Plus support issues. This includes Agenda compiling (Agenda, Packet, Materials, Minutes, Action Summary),Video Streaming, publishing (Agenda, Materials, Packet, Video, Action Summary), Minutes Plus, Agenda Packet Print, Voting Clients, Voting Server and Media Server.
Who needs it: Agenda customers who are utilizing meeting critical Agenda Plus software to conduct meetings after normal SIRE Support hours.
Response Time: One of our support representatives will answer or call you back within 15 minutes.
How to use it: Call 801-381-6195 after regular support hours.
Use the information below to contact our main office. SIRE Technologies, Inc.
2211 West 2300 South
West Valley City, UT 84119
Telephone: (801) 977-8608
Fax: (801) 977-8775
Email: info@siretechnologies.com |